Создано: chuck_buchan

CXM

The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry
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Measuring Customer Satisfaction: Exploring Customer Satisfaction’s Relationship with Purchase Behavior
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The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions
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The 24-Hour Customer: New Rules for Winning in a Time-Starved, Always-Connected Economy
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The Everything Guide to Customer Engagement: Connect with Customers to Build Trust, Foster Loyalty, and Grow a Successful Business
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People Love You: The Real Secret to Delivering Legendary Customer Experiences
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Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practices That Ensure Success
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PeopleShock: The Path to Profits When Customers Rule
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Answering the Ultimate Question: How Net Promoter Can Transform Your Business
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Touchpoint Power! Get & Keep More Customers, Touchpoint By Touchpoint: Foreword by Peppers & Rogers
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212° Service: The 10 Rules for Creating a Service Culture
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The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions
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The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
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The Automatic Customer: Creating a Subscription Business in Any Industry
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How Will You Measure Your Life?
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Seeing What's Next: Using the Theories of Innovation to Predict Industry Change
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Technology-as-a-Service Playbook: How to Grow a Profitable Subscription Business
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CXM

The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry

Measuring Customer Satisfaction: Exploring Customer Satisfaction’s Relationship with Purchase Behavior

The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions

The 24-Hour Customer: New Rules for Winning in a Time-Starved, Always-Connected Economy

The Everything Guide to Customer Engagement: Connect with Customers to Build Trust, Foster Loyalty, and Grow a Successful Business

People Love You: The Real Secret to Delivering Legendary Customer Experiences

Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practices That Ensure Success

PeopleShock: The Path to Profits When Customers Rule

Answering the Ultimate Question: How Net Promoter Can Transform Your Business

Touchpoint Power! Get & Keep More Customers, Touchpoint By Touchpoint: Foreword by Peppers & Rogers

212° Service: The 10 Rules for Creating a Service Culture

The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions

The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

The Automatic Customer: Creating a Subscription Business in Any Industry

How Will You Measure Your Life?

Seeing What's Next: Using the Theories of Innovation to Predict Industry Change

Technology-as-a-Service Playbook: How to Grow a Profitable Subscription Business