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Myrah K. Mashigo-Tshabalala
She is a Quality Assurance Specialist and employed by the National Department of Health and holds Bachelor of Arts in Nursing Science, Honours Bachelor of Arts in Nursing Science and Master of Arts...показать большеShe is a Quality Assurance Specialist and employed by the National Department of Health and holds Bachelor of Arts in Nursing Science, Honours Bachelor of Arts in Nursing Science and Master of Arts in Nursing Science : University of South Africa. Her Dissertation focused on Quality Improvement Initiatives in Primary Health Care Settings in South Africa, 2002. Her international experience includes a Learning Programme at the Kings Fund College: London, UK on Norms and Standards, Accreditation System for health service delivery, Satisfaction Surveys, Complaints handling for health Users, Health Service Ombudsman, Call Centres, Public participation and Patients Rights’ Charter.показать меньше
Книги автора Myrah K. Mashigo-Tshabalala
The Crisis of Authority – Workforce Tensions: A Desperate Call for Intervention