Электронная книга

Business Improv: Experiential Learning Exercises to Train Employees to Handle Every Situation with Success

Электронная книга

OPEN-Question Selling: Unlock Your Customer's Needs to Close the Sale... by Knowing What to Ask and When to Ask It

Электронная книга

Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised