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Michael Kunas
Michael Kunas is an ISO/IEC 20000 Lead Auditor and ITSM Consultant with over 15 years’ experience in all areas of computer science. He has many years’ experience as a worldwide con...показать большеMichael Kunas is an ISO/IEC 20000 Lead Auditor and ITSM Consultant with over 15 years’ experience in all areas of computer science. He has many years’ experience as a worldwide consultant, lecturer and conference speaker on the topic of ISO/IEC 20000 and its related frameworks and methods. He has also co-authored a book on Mathcad Software and articles about IT service management, ITIL and ISO/IEC 20000 in Spanish computer newspapers, such as Data TI and Computerworld.показать меньше
Книги автора Michael Kunas
Implementing Service Quality based on ISO/IEC 20000: A Management Guide Implementación de Calidad de Servicio basado en ISO/IEC 20000: Una Guía de Gestión Рейтинг: 4 из 5 звезд4/5Implementierung von Service-Qualita basierend auf ISO/IEC 20000: Ein Management-Leitfaden Рейтинг: 4 из 5 звезд4/5