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Richard Gallagher
RICHARD S. GALLAGHER is a former customer support executive, practicing psychotherapist, and author of several books on customer service and communications skills.RICHARD S. GALLAGHER is a former customer support executive, practicing psychotherapist, and author of several books on customer service and communications skills.
Книги автора Richard Gallagher
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work Рейтинг: 0 из 5 звезд0 оценок