Рейтинг: 4 из 5 звезд
4/5
Загрузка
JM![]()
author
Joseph A. Michelli
Joseph A. Michelli is an organizational consultant who focuses on intersections of business, leadership, and workplace productivity. He is the bestselling author of The Starbucks E...показать большеJoseph A. Michelli is an organizational consultant who focuses on intersections of business, leadership, and workplace productivity. He is the bestselling author of The Starbucks Experience, The New Gold Standard, Prescription for Excellence, and The Zappos Experience. One of today’s leading thinkers on the topic of customer experience, Michelli also speaks to corporate audiences approximately 60 times a year.показать меньше
Книги автора Joseph A. Michelli
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary Рейтинг: 4 из 5 звезд4/5Leading the Starbucks Way (PB) Рейтинг: 4 из 5 звезд4/5Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Рейтинг: 0 из 5 звезд0 оценокStarbucks Leadership Lessons Рейтинг: 0 из 5 звезд0 оценокThe Zappos Experience: 5 Principles to Inspire, Engage, and WOW Рейтинг: 4 из 5 звезд4/5Leadership Lessons from the Most Admired Companies Рейтинг: 0 из 5 звезд0 оценок
Аудиокниги автора Joseph A. Michelli
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Рейтинг: 4 из 5 звезд4/5The Zappos Experience: 5 Principles to Inspire, Engage, and WOW Рейтинг: 4 из 5 звезд4/5The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary Рейтинг: 4 из 5 звезд4/5
Озвученные аудиокниги
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Рейтинг: 4 из 5 звезд4/5