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James L. Heskett
James L. Heskett is UPS Foundation Professor of Business Logistics, Emeritus, at Harvard Business School. Among other honors he was awarded the 2010 Distinguished Career Contributi...показать большеJames L. Heskett is UPS Foundation Professor of Business Logistics, Emeritus, at Harvard Business School. Among other honors he was awarded the 2010 Distinguished Career Contribution Award in Services Management by the American Marketing Association.показать меньше
Книги автора James L. Heskett
Service Profit Chain The Value Profit Chain: Treat Employees Like Customers and Customers Like Рейтинг: 4 из 5 звезд4/5Service Breakthroughs Рейтинг: 0 из 5 звезд0 оценокWhat Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms Рейтинг: 0 из 5 звезд0 оценок
Аудиокниги автора James L. Heskett
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms Рейтинг: 0 из 5 звезд0 оценок